Norco Bicycle Recall

recall_logo.jpegU.S. Consumer Product Safety Commission – Fast Track Recall with Health Canada

Recall Date: November 7, 2017

Recall Number: 18-025

Norco Bicycles Recalls Children’s Bicycles Due to Fall Hazard

https://www.cpsc.gov/Recalls/2018/Norco-Bicycles-Recalls-Childrens-Bicycles

 bike_yellow.jpg      bike_orange.jpg  bike_blue.jpg  bike_pink.jpg

bike_red.jpg   bike_crankshaft.jpg  bike_crankshaft2.jpg

Recall Summary

Name of Product: Children’s bicycles with Samox cranksets

Hazard: The cranks can bend or break during use, posing a fall hazard.

Remedy:  Consumers should immediately stop using the recalled bicycles and contact an authorized Norco Bicycles dealer for free installation of a new crankset.


Consumer Contact:
 Norco at 800-663-8916 between 8:30 a.m. and 5 p.m. PT Monday through Friday, or visit the firm’s website at www.norco.com and click on “Safety Notices/Recalls” for more information. Consumers can also contact their local Norco Bicycles dealers to request installation of a new crankset.

Recall Details

Units: About 1,050 (In addition 1,750 were sold in Canada)

Description: This recall involves 2015, 2016 and 2017 model year Norco children’s bicycles with Samox SAC30-111NA square taper bicycle cranks in 140mm and 152mm lengths. The crank model number AC30 is located on the inside of both crank arms, and the crank length is stamped at the end of each crank arm. Included in this recall are 20- and 24-inch wheeled bicycles with the following model names: Storm 2.1, Storm 4.1, Charger 2.1, Charger 4.1, Fluid HT 2.3, Fluid HT 4.3, Fluid FS 2.2, and Fluid FS 4.2. The model name is located on the top tube of the bicycle.

Incidents/Injuries: The firm has received four reports of the cranks bending or breaking. No injuries have been reported.

Sold at: Norco Bicycles dealers nationwide from May 2016 through September 2017 for between $400 and $1,700.

Importer/Distributor: Norco Bicycles, of Canada

Manufactured in: China

Note: Health Canada’s press release is available at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/64926r-eng.php

fasttrack.pngThis recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About U.S. CPSC:

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

Media Contact

Please use the phone numbers below for all media requests.

Phone: (301) 504-7908

Spanish: (301) 504-7800

FacebookTwitterStumbleuponGoogle BookmarksRSS Feed